Shipping Area
We currently only ship to the United States.
Shipping Costs
All orders are shipped at a flat rate of $14.99 USD, regardless of order size or weight.
Shipping costs are added at checkout and include applicable taxes.
Processing Time
Orders are processed within 1–3 business days after payment is received.
Shipping Time
Once processed, your order will be shipped and typically delivered within 5–7 business days. Please note that shipping times may vary depending on location and external factors such as customs clearance or weather conditions.
Shipping Carrier
We ship all orders via our logistics partner CJ Dropshipping, who selects the optimal shipping method based on speed and reliability.
Order Tracking
You will receive a confirmation email with a tracking number as soon as your order is shipped. Please allow up to 48 hours for the tracking information to update.
Delays and Liability
While we do our best to ensure timely delivery, we are not liable for delays caused by shipping carriers, customs processes, natural disasters, or any other circumstances beyond our control.
Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us at hello.serentiq@gmail.com within 7 days of delivery. We will do our best to resolve the issue.
Customs & Duties
All import duties, taxes, and charges are included in your shipping fee. You will not have to pay anything extra upon delivery.